Client Speak

CLIENT:  Managing General Agent (MGA)

Appalachian Underwriters, Inc. Is the third largest privately owned MGA in the United States.  They offer a national wholesale brokerage outlet for agents looking to provide their clients a broad selection of quality products. A “one–stop” approach affords the convenience of dealing with one sales and administration staff, while still gaining access to a wide range of high quality companies and the products they offer.

ONE OF THE TRUE BPO & TECH PARTNERS WE’VE EVER HAD IS SELECTSYS  
- Bob Arowood, Principal

Problem:

The core business of Appalachian is underwriting, but it lacked automation and was wasting its prime resources in non-core processes like

NCCI Reporting:  Workers Compensation insurance policies are required to report in many states. Policy information should be keyed in to the NCCI website. 
New Business Submissions: This requires the data received via fax or email attachments to be entered into insurance applications. 
Endorsements, Cancellations, and Reinstatements, Audits:  The internal system is updated with changes being made to the policy and changes are communicated via email to the agent.   
Renewals, binds and issuance: This involves pre-quoting on the carrier’s internet site and getting the file ready for the Underwriter to review before sending out the renewal quote. Binding the policy after receiving the confirmation to bind and then issue the policy.     
Loss Run Requests:  Appalachian Underwriters obtains the necessary loss runs from the carrier and forwards the information back to the requesting agent.

Solution:

Appalachian turned to Selectsys to manage these business processes.  Selectsys carried out the task by preparing a thorough document of each business responsibility and assigned each task to Appalachian’s remote staff in an orderly manner. This change resulted in a 75% cost savings over the total cost burden.  Selectsys worked with Appalachian to reengineer each process to improve the quality by 43%.There was also 17% improvement of productivity (as measured by the number of processes completed in a 40 hour period).  Most importantly, Appalachian Underwriters, Inc. was able to refocus on their core business of underwriting40 hour period).  Most importantly, Appalachian Underwriters, Inc. was able to refocus on their core business of underwriting.

SelectSys has helped scale Appalachian Underwriters!

Selectsys Rules and Rating engine was used to build an underwriting tool (Global Risk Assessment Engine) for internal use. This tool increased productivity of our underwriters by 60% it also helped our underwriters be more consistent in risk assessment process. We are also able to make carriers happy and build transparency into UW Rules.

Ron Gionet: Director Operations…