BPO – How it works (Plug & Play)

We recommend a simple 3 step process

STEP 1: Get the buy-in of your staff. Introduce BPO as an extension of your office in India, which it is. Your staff should view this as a support solution. Refer to BPO by the name of its specific location (i.e. Hyderabad office, Bangalore office, or India office as opposed to outsourcing vendor or BPO) this helps build confidence and a sense of security in the U.S. office.

STEP 2: Start with the least critical/technical department (ex. Billing). Once you feel comfortable with this process, you can implement BPO in other areas of the business. Successful wholesalers are following this process by outsourcing their least technical departments first with tasks such as audits, endorsements, cancellations, reinstatements, loss runs and re-writes. Once they feel comfortable and successful with the initial department, they are slowly moving into more technical and mission critical departments such as Renewals. As BPO manpower is abundant and cheap, companies are able to process renewals months in advance. This competitive advantage allows them to cross sell while also helping to put together rates of other carriers.

STEP 3: Communication is critical for the success of BPO. Business Owners/BPO champions on the state side (US) should be in sync with their counterpart in India; daily status meetings play an important role in this process. Displaying pictures of US and India staff in all office locations helps to promote a team attitude. Critical business process owners should travel to India to see the BPO operation firsthand; this will help to further build trust and gain a better understanding of the local culture and working environment.

Wholesalers have been successfully outsourcing New Business Submissions, Quoting, New Business Binds, Renewals, and the Billing department of all Property and Casualty lines of business.

SELECTSYS GIVES YOU A COMPETETIVE EDGE BY

• Cutting costs by up to 75%!
• 24/7 Processing
• High accuracy and speed
• BPO allows you to keep your agency employees working for you in the outsourced location.
• This helps in brain gain meaning, training that you give to employees at the   outsourced center stays with your company.
• Scaling up and down is easy. You can increase your staff during a peak load or scale down during a slow period. You will get a highly specialized and trained staff within a 24 hour notice.

OUR COMMITMENT TO YOUR SUCCESS

We believe our model and service solutions are founded on the best practices and people. To ensure and show our commitment to this statement, our contract provides up to 2 resources FREE of charge for the 5 weeks.